General Terms and Conditions for Rental Bus Services

Establishment of the transport contract:

A transport contract in public line transport is created:
a) By boarding the vehicle, unless the passenger leaves the vehicle before the journey starts
b) By purchasing a ticket for a specific service before the transport takes place.
c) By means of a transport contract, the carrier undertakes to the passenger who uses a vehicle operated on a public line for a specified fare to carry out his/her transport (or transports) in accordance with the transport schedule and the announcement of the transport conditions from the stop at which he/she boarded the vehicle to the stop designated in accordance with the timetable in an orderly and timely manner. The passenger undertakes by the contract of carriage to comply with the conditions of carriage and the announced conditions of carriage during the carriage, to pay the fare, except for persons carried free of charge according to the announced conditions of carriage and the tariff, and to comply with the conditions set out in the tariff.

Method of fare payment

The fare is paid by the passenger before the journey begins. The carrier shall ensure that the passenger who has paid the fare declared in the tariff is issued with a ticket. A passenger who fails to present a valid travel document on board the vehicle after the commencement of the carriage at the request of the authorised person shall pay the authorised person the fare declared by the tariff and a surcharge in the amount specified by the carrier in the published conditions of carriage. If the passenger's stop cannot be ascertained, the departure stop of the service shall be deemed to be the boarding stop. A passenger who wishes to continue his journey on the same service beyond the stop for which he has a valid ticket shall be obliged to obtain a ticket for the next journey without being asked to do so, at the latest before leaving that stop

Valid travel document and method of fare payment

A valid travel document means:
a) a valid individual ticket issued from a ticket office on the basis of a cash or non-cash payment;
b) a "replacement" ticket filled in by the driver issued in the event of a breakdown of the check-in equipment;
c) a valid ID card entitling you to free transport.
Fare payment:
a) in the case of cash payment at the driver's, the passenger reports the type of fare, the destination stop and then pays the fare to the driver and receives a ticket;
b) in the case of non-cash payment of fares using a payment card, the passenger follows the same procedure as for cash payment, except that the fare will be deducted from the card after it is attached to the reader at the same time as the ticket is printed
c) in the event of a malfunction of the electronic sensor on the bus, the passenger shall pay the full fare to the bus driver in cash.

Provision of transport services:

Transport services are provided at a tariff which sets the amount of the fare for the carriage of a passenger, a dog and the import fee for the carriage of luggage. The fare includes designated groups of passengers and luggage which are carried free of charge. The proof of payment of the fare and import charges for the carriage of luggage, pram and dog is the ticket. The passenger shall pay the import fare when presenting the luggage for carriage.

Obligation to show proof of fare payment:

a) Passengers boarding the vehicle are obliged to carry a valid ticket for the given connection or another travel document specified in the tariff, or to purchase the ticket from the driver immediately and without being asked to do so when boarding the vehicle.
b) When purchasing a ticket at a discounted fare, the passenger is obliged to present the discount card without being asked.
c) Upon receipt of the paid document, the passenger is obliged to make sure that it has been issued as requested and that the correct amount of money has been refunded to him/her; subsequent claims will not be taken into account.
d) The passenger must keep the ticket or other document specified in the tariff with him/her until the end of the carriage. At the request of an authorised person, he/she must present these documents at any time during the carriage and at the moment of leaving the vehicle
e) The ticket cannot be transferred to another person once you have left the vehicle. The ticket is considered invalid.

Assessing the validity of travel documents:

The travel document is invalid if:
a) the passenger has not complied with the conditions for its use laid down in the published conditions of carriage, the tariff or a special regulation;
b) it is damaged in such a way that it does not show the information necessary to check the correctness of its use;
c) is not filled in properly;
d) the data do not correspond to reality or have been unlawfully altered
e) is used by an unauthorised person;
f) it has expired;
g) is used without the required photo;
h) it's not the original.
A travel document that authorises carriage only in conjunction with another document is invalid if the passenger does not present this other document.
The authorised person is entitled to withdraw an invalid ticket in the cases referred to in paragraph 1(d), (e), (f), (g) and (h). No other travel documents may be taken; the authorised person may use these travel documents to obtain the information necessary for the recovery of fares and surcharges

Fare refunds:

a) The passenger is entitled to a refund of the fare only for the reasons set out in point 10 (b) and (c).
b) A passenger who has been excluded from carriage is not entitled to a refund of the fare.

Passenger Obligations:

The passenger is obliged to follow the instructions of the carrier during the carriage. The passenger may board or leave the vehicle only at the stop. The passenger must use the door as indicated for alighting. The passenger is obliged to stay on the bus and to sit down if there is a seat available on the bus. The supervision and safety of children is the responsibility of the persons accompanying them. The passenger is not allowed to:
a) talking to the driver while driving;
b) to board a vehicle declared occupied;
c) staying in the driver's area and in an area that prevents the driver from seeing the vehicle safely;
d) smoking in the vehicle, being noisy, playing music and singing;
e) pollute or damage the vehicle;
f) use a loud radio receiver or other reproduction equipment;
g) consume food and drink in the vehicle.

Exclusion of persons from transport:

The carrier is entitled to exclude from carriage:
a) Persons under the influence of alcohol, drugs or other intoxicants and persons who may be a nuisance to fellow passengers due to abnormal soiling of clothing or footwear or for other reasons (e.g. rioting);
b) persons without a valid travel document;
c) persons who endanger the safety of traffic, their own safety or the safety of other passengers and a passenger may be excluded pursuant to Decree No.175/2000 Coll., § 15 (a) to (r);
d) persons who, despite being notified by an authorised person of the carrier, violate the provisions of the contractual conditions of carriage;
e) people with roller skates on their feet;
f) Children under 6 years of age unaccompanied by a passenger over 10 years of age;

Passenger's rights in case of non-carriage:

If the passenger has not been transported in regular passenger transport for reasons not attributable to the passenger, or if the passenger's carriage has not been completed, the passenger with a valid ticket has the right to:
a) alternative transport to the destination, or
b) reimbursement of the fare for the untraveled leg of the journey if the passenger is a single ticket holder, or
c) free transport to the boarding stop, a passenger with a single journey ticket is also entitled to a refund of the fare paid in this case. In public bus transport, single fares are not refundable. If, in regular passenger transport, a passenger is not transported on time as a result of a delay in departure or arrival or loss of connection, he shall not be entitled to compensation
d) If the passenger uses another means of transport, e.g. car, taxi, etc., because of the failure to carry out the transport, he/she is not entitled to compensation.
e) At the passenger's request, the carrier is obliged to confirm the delay on POD lines in writing.

Transportation of children, prams and bicycles:

a) For safety reasons, children under 12 years of age are not permitted to be transported on a seat near the boarding door.
b) Children under 6 years of age are not allowed to travel without a passenger over 10 years of age. Children over 6 years of age up to the age of 15 are transported at a reduced fare. Children aged 10 to 15 years must prove their age (entitlement to the discount) with a card issued by the carrier. Passes are mutually recognised between carriers. The child's age can also be proven by a valid passport or ID card.
c) passengers with a pushchair may only get on and off the car with the driver's knowledge, and only through the designated door. The passenger shall announce his/her exit by ringing the bell twice briefly. The passenger shall arrange his/her own assistance for boarding and alighting. Two pushchairs may be carried in the vehicle, but if traffic conditions permit, the driver may exceptionally permit the carriage of additional pushchairs. The pushchair shall be transported in a designated compartment marked with a symbol.
d) one bicycle may be carried in the vehicle with the knowledge of the driver and outside times of increased transport requirements.

Conditions for granting discounts in suburban transport:

a) Passengers from 6 years to 18 years - Passengers aged 6 to 15 do not qualify for discounted fares; - passengers aged 15 to 18 years shall prove their entitlement to the discounted fare by means of an officially issued valid personal identification document containing a photograph or digital image processing, name and surname and date of birth. Entitlement may also be proved by a student card containing the elements required by existing legislation and recognised by the carriers, or by an ISIC student card. When checking in a passenger, the carrier may also accept proof of age by a card issued by the carrier or by a card issued under the relevant integrated transport system.
b) Pupils and students aged between 18 and 26 years - eligibility is proven by a valid pupil ID card containing the elements according to current legislation, i.e. a current photograph, name and surname, date of birth, name of the school. Eligibility can also be proven by a valid ISIC student card. When checking in a passenger, the carrier may also accept proof of age by a card issued by the carrier or by a card issued under the relevant integrated transport system.
c) Travellers over 65 years of age - eligibility for discounted fares is evidenced by a European Union citizen's ID card or travel document or other officially issued valid personal identification document containing a photograph or digital image processing, name and surname and date of birth. When checking in a passenger, the carrier may also accept proof of age by a card issued by the carrier or by a card issued under the relevant integrated transport system.

Conditions for granting discounts in public transport

Discounts in public transport are provided according to the relevant public transport tariff conditions.

Conditions of carriage for passengers with reduced mobility and conditions of carriage for wheelchairs.

a) If the technical design of the vehicle and its occupancy allow it, passengers in wheelchairs may be transported in the vehicle only with the knowledge of the driver.
b) The person in the wheelchair is responsible for their safe entry and exit and for their safety during transport.
c) Osoba na vozíku si musí zajistit doprovod osoby, či osob (dále jen doprovod), které ji pomohou při nástupu a výstupu do a z vozidla. U bezbarierového vozidla, pokud osoba na vozíku pro invalidy sama bezpečně nastoupí a vystoupí, není doprovod nutný.
d) When boarding a vehicle, wheelchair passengers are guided by the international symbol for accessibility or the wheelchair pictogram on the door or by the vehicle door.
e) The wheelchair shall be equipped with an effective hand brake to prevent it from moving unaided throughout the transport.
f) If the vehicle is equipped with a restraint system (seat belts), the person in the wheelchair is obliged to secure him/herself with the restraint system or be accompanied by an escort. If the vehicle is not equipped with a restraint system, the wheelchair user may not be transported (Act No 361/2000 Coll., § 9, paragraph 2).
g) Osoba na vozíku pro invalidy nebo její doprovod musí dbát na to, aby během přepravy nebyla ohrožena bezpečnost ostatních cestujících a nedošlo k poškození vozidla. Vystoupit z vozidla může osoba na vozíku pro invalidy pouze s vědomím řidiče vozidla
h) On vehicles equipped with a ramp, the passenger is prohibited from handling the ramp.Only an authorised person may handle the ramp.
i) An empty wheelchair can be transported in a vehicle in designated places with the driver's consent, if the technical design of the vehicle and its occupancy permit.

Luggage transport:

a) a passenger shall have the right to take with him/her on board a vehicle luggage which, because of its size, length or weight, can be quickly and easily loaded and placed in the vehicle or in the luggage compartment, provided that such luggage does not endanger the safety of carriage and is not an item excluded from carriage under paragraph (d);
b) the driver or other authorised person of the carrier decides whether the luggage will be admitted for carriage and where it will be placed in the vehicle;
c) if the driver discovers that a passenger is carrying luggage, an object or a live animal which has not been admitted for carriage under paragraph (b), he shall be entitled to exclude the passenger from carriage;
d) It is forbidden to transport items that endanger the safety and health of the persons being transported or are an obstacle to transport;
e) the baggage is transported together with the passenger and under his/her supervision as hand luggage, accompanied luggage or separately as travel luggage;
f) separate carriage shall be deemed to be the carriage of luggage stored in a place designated by the carrier outside or within the area intended for the carriage of passengers, but in such a place that the passenger is unable to supervise his luggage. The upper limit of the price of luggage which may be accepted for carriage is set at CZK 2 000.
g) the passenger must place hand luggage or hold luggage in such a way that it does not disturb other passengers and does not obstruct access to operating equipment. If safety so requires, the passenger shall stow the luggage in accordance with the driver's instructions.

They are excluded from transport:

a) Dangerous articles, in particular unwrapped or unprotected items that may injure or contaminate passengers
b) things that are smelly, corrosive, explosive, flammable and radioactive;
c) loaded firearms, with the exception of firearms carried by authorised persons;
d) steel cylinders of liquid fuel gas for household use with a total capacity exceeding 10 kg;
e) Diesel containers with a total capacity of more than 20 kg;
f) objects whose total weight exceeds 50 kg or whose dimensions are greater than 50x60x80 cm, objects in the form of a plate with dimensions greater than 100x150 cm and objects longer than 300 cm with a diameter greater than 20 cm

Conditions for transporting animals:

Passengers may take small pets and other animals as luggage in the vehicle, provided that they are not prevented by special regulations, are in fully enclosed containers with an impermeable bottom with dimensions of up to 30x40x60 cm and that their transport is not a nuisance to passengers (e.g. if they smell). One dog may be transported in the vehicle without a box. A passenger with a dog without a crate may board only with the knowledge of the driver. Outside of times of increased transport requirements, the driver may allow a dog of any size to be transported under the following conditions:
a) the dog is wearing a secure muzzle and is kept on a short leash throughout the transport; the muzzle requirement does not apply to a dog that is the guide of a ZTP/P card holder;
b) no more than one dog shall be carried in one vehicle, but this restriction shall not apply in the case of two dogs taken on board by a single passenger or service dogs or a dog accompanying a disabled person with a disabled person's pass.

Final provisions:

Tariff conditions apply on suburban and urban transport lines operated by Umbrella City Lines Ltd. and are published in the vehicles on the lines.

Contractual Conditions of Carriage

Relations between the passenger and the carrier

Transport conditions

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